1. (2023高一上·绵阳开学考)  听材料，回答问题。

Is there anything I can do for you?<br />Yes, I joined in your bus tour this morning.<br />You promise the journey will last three hours and we will visit 15 sightseeing spots.<br />Yes ma'am, we promise that.<br />But we just have seen 11 sightseeing spots.<br />Really? We will look into this matter.<br />Would you please wait a moment here?<br />Yes, I will wait to see what the explanation is.<br />Is there anything I can do for you?<br />Yes, I joined in your bus tour this morning.<br />You promise the journey will last three hours and we will visit 15 sightseeing spots.<br />Yes ma'am, we promise that.<br />But we just have seen 11 sightseeing spots.<br />Really? We will look into this matter.<br />Would you please wait a moment here?<br />Yes, I will wait to see what the explanation is.

1. （1） What is the woman complaining about?

   A . She visited fewer spots. B . The tour time was shortened. C . The bus was too crowded.
3. （2） What will the man do?

   A . Make up for the woman's loss. B . Apologize to the woman. C . Look into the matter.