1. 听材料，回答问题。

1. （1） What does the woman do?

   A . A shop assistant. B . A repairer. C . A manager.
3. （2） What does the man want to do?

   A . To repair his phone. B . To buy a new phone. C . To exchange his phone.
5. （3） What does the woman think has happened to the phone?

   A . It has been damaged by the man on purpose. B . It dropped onto the ground. C . It dropped into water.