Growing up in the 1960s, I was taught from an early age to send a handwritten thank-you note expressing 1 for kindness. My mother used to buy me a box of paper and 2 me in the art and value of saying “thank you”. She 3 to be right.
A study showed that it took most volunteers less than 5 minutes to write the thank-you notes. Just 5 minutes to make 4 person feel “overjoyed”! 5, in our “instant” world, the idea of getting an actual pen and writing an actual note seems to never come to mind. We tend to do what is 6 for us — a quick text or an email.
It's easy to use the 7 of being busy, but even very busy and 8 businessmen find time to 9 thank-you notes. For example, when Doug Conant became CEO of Campbell's Soup, the company had 10 half of its market value and morale(士气) was at an all-time low. He 11fixing that by doing some simple things that are probably not 12 in any MBA class. For one thing, Conant wrote to every 13. He gained their confidence and 14, turned the company 15.
In his ten years as CEO, Conant wrote over 30,000 notes to employees. It's 16 not to ask how he did it. 17, he had many other things to do 18 writing a thank-you note. Conant made time for 19 because he knew the impact(影响) each one would have. An expression of 20 in this crazy world still makes a difference.
